Return & Cancellation Policy
Cancellation Policy
- One can cancel the PREPAID order by sending us an email at yaalsarees@yahoo.com within 24 hours of placing the order.
- For Prepaid Orders, Rs 100 will be charged as cancellation charges during the refund process.
For COD Orders, Reward points will be deducted from the customer’s account which is equal to Rs 100 - If a Prepaid International order is cancelled, the customer is responsible for 5% exchange fees on the total value of the order, and the balance would be refunded to the original account.
- Order once dispatched from our warehouse, cannot be cancelled under any circumstances.
- In case of rare occasions where your order is cancelled due to non-availability of stocks for over 30 working days, the full amount would be refunded back to the original payment method, and an email would be sent to you for the same.
- Orders cannot be altered once they are placed, they can only be cancelled, and you need to place a new order.
- Any order cancellation request will be processed only via email. Please drop an email to yaalsarees@yahoo.com within 24 hours of placing the order.
Rejection at Final Destination:
- If an order is rejected during delivery, our system will cancel the order when it reaches back to our warehouse.
- For prepaid domestic orders, a refund will be initiated by debiting Rs 100 towards cancellation charges, and the balance will be refunded and credited to the same payment instrument within 7-10 business days.
- COD orders shipping costs will be charged for both to & fro at actual and reward points will be deducted from the customer account
At Yaal Sarees, we strive to deliver the best quality products to our customers. However, if you receive a damaged, defective, or incorrect product, we are happy to assist you with a return under the following conditions:
Return Eligibility:
- Opening Video Required – To process any return request, customers must provide an unedited video of the package being opened. The video should clearly show:
- The package being opened from its sealed state.
- The product inside the package.
- Any visible damage, defect, or incorrect item.
- Time Frame – Return requests must be initiated within 48 hours of delivery.
- Product Condition – The saree must be unused, unwashed, and with all original tags and packaging intact.
Non-Returnable Items:
- Returns will not be accepted for reasons such as change of mind or dislike of the product.
- Any return request without an opening video will not be considered.
- Customized or personalized sarees are non-returnable.
Return Process:
- Email us at yaalsarees@yahoo.com or WhatsApp us at 98866735825 with:
- Your order details.
- The product opening video.
- Our team will review your request within 2-3 business days and provide further instructions.
- Once approved, you will be required to ship the product back to us.
- Upon receiving and verifying the returned product, a replacement or refund will be processed.
Refunds & Replacements:
- Approved returns will be eligible for either a replacement or store credit.
- Refunds (if applicable) will be processed within 7-10 business days after return verification.
For any queries, feel free to contact us at yaalsarees@yahoo.com.
Yaal Sarees – Grace in Every Thread ✨